Booking terms

These terms apply when you book a consultation, InBody scan, plan or workshop with Nutrition First. Please read them before you book. They don't affect your legal rights as a consumer.

Who we are

Nutrition First is the trading name of Nutrition1st LTD, registered in England, company no. 11647430. Registered office: Room 241, 25 Wilton Road, London SW1V 1LW. Email: info@nutritionfirst.life.

Consultations are with Elizete Reis-Bennett BSc MSc RNutr, Registered Nutritionist (Public Health), Association for Nutrition registration no. 12407.

Services and prices

Our prices are shown on the Book Online, Plans & Pricing and InBody pages. We are not VAT-registered, so no VAT is added. The price we confirm when you book is the total you pay.

• Free 15-minute initial consultation: no charge, and no obligation to book anything else.
• Free nutrition and wellness workshops: no charge.
• 3 Month Plan: £60 a month for 3 months (£180 in total). The plan ends after the third month and does not renew automatically.

How booking works

1. Contact us through the contact form or by email, and tell us what you would like.
2. We reply with available dates and times, the price and how to pay.
3. Your booking is confirmed when we confirm it to you by email. That is when our agreement starts.

Paying

We will tell you how to pay when we confirm your booking: by card (handled by our payment provider) or by bank transfer. Unless we agree otherwise, please pay before your appointment or workshop. For the 3 Month Plan, you pay £60 each month for 3 months.

Your right to cancel within 14 days

Because you book with us online, by email or by phone, you have 14 days from the day we confirm your booking to cancel for any reason and get a full refund.

If you ask for your appointment or workshop to take place within those 14 days and then cancel, we may charge for the part of the service already provided. Once a service has been fully provided at your request, you can no longer cancel it.

To cancel, email info@nutritionfirst.life with your name and what you booked. You can use the cancellation form below, but you don't have to. We will refund you within 14 days of hearing from you, using the same way you paid.

Changing an appointment

If you need to change an appointment after the 14 days, please give us at least 24 hours' notice and we will find another time. If we have to cancel or move an appointment, we will tell you as soon as we can and offer you another time or a full refund.

Workshops for children

Children taking part in online workshops must be supervised by a parent or guardian, who is responsible for them during the session, including in the kitchen.

Your health

Our advice is nutrition advice and does not replace medical care. We don't diagnose or treat medical conditions. If you have a medical condition, are pregnant or take medication, please tell us at the start and keep your GP informed. We may suggest you see your GP or a dietitian.

The InBody scan is not suitable if you have a pacemaker or another implanted electronic device. Please tell us if you are pregnant.

Complaints

If you are not happy with our service, please email info@nutritionfirst.life. We will reply within 14 days and do our best to put things right. As a Registered Nutritionist, Elizete follows the Association for Nutrition's standards, and you can also raise a concern with the AfN.

Your information

How we use your personal information is explained in our privacy notice.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can bring a claim in the courts where you live.

Cancellation form

If you want to cancel, you can copy this into an email and send it to info@nutritionfirst.life.